Delivery & Returns



Delivery Policy

Gem Care offers two methods of delivery of goods to you. You may elect delivery via courier or self-collection.

For more information about delivery, kindly contact Gem Care. Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.

Where it accepts your order, Gem Care or the Third Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

All items purchased from Gem Care and which are subject to agreements with delivery agents, the risk of loss in and to such item/s shall pass from Gem Care to such agents upon delivery of the said item to such agent.

Gem Care is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.


Returns Policy

Please contact the Gem Care returns department at, within seven working days of receiving the item. We have the right to decline any items sent to us that is not in a resalable condition. Items will only be accepted if unopened, unused and in its original packaging. The consumer will be liable for the costs of returning the goods. The refund or credit awarded will exclude the transport cost.

Please ensure - Print a waybill copy as proof and retain proof of purchase.

Be available to sign for the collection at the agreed time.  Please be aware that this time may be scheduled by the courier who may contact you via email or phone.

Please retain proof of your collection and your refund, credit or replacement will be processed within 30 days. Gem Care can only accept returns of products sold by Gem Care. Any items accidentally returned to Gem Care cannot be re-sent to the customer. Gem Care will not be responsible for these items.

Refunds: A refund will only be processed once we have received and assessed the product. Please expect a refund within 10 days from date of receipt by us, of your return.  


Returning defective goods

Defective, faulty or non-conforming products: We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems. If you return a defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns. If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us).

In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that are reasonably suitable for the purpose that they are intended to be used for, are of good quality, free of defects and in good working order, and will be durable and usable for a reasonable period of time.

Gem Care offers 6 months warranty on specified products as the CPA.

However, a consumer will not be able to return the goods because it was defective or not suitable for the purpose if the consumer was made aware of the specific defects, the consumer agreed to receive the goods in that condition.

Due to hygiene reasons we reserve the right to not accept returns for products of a consumable nature eg: Nail polish, nail files etc, kindly contact our customer service for a comprehensive list of such items.

This Returns Policy only applies in respect of products purchased from Gem Care. This Returns Policy does NOT apply in respect of any vouchers you purchased from Gem Care which are redeemable with merchants for products or services.