Terms & Conditions


All content published on this website is the property of Gem Care and cannot be copied in any form whatsoever.

Gem Care does not and will not accept any liability for illegal, defamatory or obscene content.

No person, business, entity or website may link to any page on this site without the prior written consent of Gem Care.

Any hyperlinks provided on this web site is provided as is and Gem Care does not necessarily agree with, edit or sponsor the content on such web pages.

No person, business, entity or web site may use any technology of any sort to search and obtain any information from this site without the prior written permission of Gem Care.



Neither Gem Care nor any of its agents, representatives or employees shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.

Gem Care makes no representations or warranties, implied or otherwise, that the content, images and technology available from this website is free from errors or omissions or that the service will be 100% uninterrupted and error free.

This web site is supplied on an "as is" basis and has not been structured or supplied to meet the user's individual requirements.

The user bears the sole responsibility to satisfy himself /herself / itself that the service available from and through this website will meet the user's individual requirements and be compatible with the user's hardware and/or software.

Content, information, ideas and opinions expressed on this website is not to be regarded as professional advice or the official opinion of Gem Care.

All items purchased from Gem Care and which are subject to agreements with delivery agents, the risk of loss in and to such item/s shall pass from Gem Care to such agents upon delivery of the said item to such agent.

Neither Gem Care nor any of its agents, representatives or employees shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this website.



Gem Care shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.



The price of each product is displayed alongside the product, in the event of a product being on special, this price will be displayed.

All prices are quoted in South Africa Rands (ZAR)

All prices on the website include VAT (value added tax) at the rate determined by applicable legislation prevailing at the time the purchase is made.

Prices are only valid on the website and not in branches.

Delivery costs are calculated in accordance to region of delivery and is calculated by the weight of each product.

Time based pricing as stipulated by Gem Care’s adverts and as displayed on the website are only available for a specific period of time - any purchases done outside of such times, will not be honoured at the special pricing.

Gem Care reserves the right, without prior notice, to discontinue or change its pricing or product and/or service specifications offered on this website without incurring any liability whatsoever.

EO&E - Errors Omissions & Excepted - all precautions will be taken to provide correct pricing and images on this site, however in the event that an error does occur, no liability can be held against Gem Care to provide such products at such pricing.



Gem Care offers the following payment options viz:-

Credit Card Payments

At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the amount of the order.

Note that to protect it's own and the interests of customers, Gem Care scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Gem Care is not satisfied with it's legitimacy.

The following cards are accepted on this site: Visa Card / MasterCard

Card Acquiring and Security

Card transactions will be acquired for Gem Care via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

Customer Details Separate From Card Details

Customer details will be stored by Gem Care separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Bank Deposit

If the user selects the "pay via bank deposit", instructions will need to be followed on how to deposit monies into Gem Care’s bank account and will be subject to the following rules:

The exact amount must be paid

The payments must be identified by supplying the order number and name and/or surname in the reference section of the deposit slip or on the electronic transfer and a copy of the transaction slip must be emailed through to Gem Care.

No transfers must be made from ATM's

No cheque deposits

Gem Cares bank account details can be provided upon request. 



The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).



Gem Care takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.



Stocks of all goods on offer are limited. Gem Care shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available.



Gift vouchers cannot be exchanged for cash and are not transferable.

Vouchers can only be redeemed whilst they are valid and expiry dates cannot be extended.



The user agrees and warrants that his/her /its log-in name and password shall:

be used for persona use only; and

not be disclosed to any third party

The user allows Gem Care to take all reasonable steps to ensure the integrity and security of the Gem Care website and applications.

Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page shall be prosecuted and civil damages shall be claimed.

All credit card transactions are Secure Socket Layers encrypted.



All products shown are for display purposes and product specifications may differ from actual products in stores. All product, product specifications and data are subject to change without notification to improve reliability, function or design or otherwise.



This website is governed by the laws of South Africa and Gem Care chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.



Gem Care may, in its sole discretion, change this agreement or any part thereof at any time without notice.



This website is run by Gem Care Trading Close Corporation based in South Africa trading as Gem Care Beauty & Equipment Suppliers and with registration number CK200514970423 and its Members.



Company Physical Address:  

127 Old North Coast Road, Unit 106 Victoria Park

Glen Anil, Durban, Kwa-Zulu Natal

South Africa

Email: onlinecomms@gem-care.co.za

Telephone: +27 31 811 9601 / +27 31 811 9606